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Continue ShoppingFAQ
Find answers to common questions about our products, services, and policies.
Contact Us
If you have an issue or question that requires immediate assistance, you can visit our contact us page and fill out a contact form or send us an email at support@reviewup.com.au and if you want to learn more about REVIEWUP visit our About Us page below.
We respond to customer emails within 24 hours.
1. Google NFC & QR Code Information
Our products are designed to make it easy for your customers to leave Google Reviews. Simply tap (NFC) or scan (QR Code) to be directed to your business’s review page.
You can find your Google Review Share link from your mobile device Google Map app if you are logged in to the same Google account which you used to create/manage your Google Business Profile at or you can log in to Google Business Profile find your business click on “See your profile” then click on “Get your first reviews” or “Ask for reviews” a pop up will appear displaying your Review link that you can copy and provide us so that we can program your Google Review card, plate or stand before shipping.
Another alternate way to make your “Reviw link” is to visit Google Place ID Finder and scroll down until you see the map and in the field where it reads “Enter your location” start typing your business name. In the list of suggested names, click the business that belongs to you and you will see a small popup appears on the map that displays your Place ID. Copy this place ID that is consist of small/CAPITAL letters and numbers.
Use the link format below and replace the YOUR_PLACED_ID with your business PLACE ID. This link now becomes your Google review link that you can provide us at the checkout page.
https://search.google.com/local/reviews?placeid=YOUR_PLACE_ID. No problem! Just in your order notes let us know your business name or email us at support@reviewup.com.au and advise your business name You can also choose the self-programming option. We’ll include a step-by-step guide to help you set it up yourself.
Yes. QR Codes work with all smartphones. NFC works with most modern Android and iPhones (iPhone 7 and newer).
Not yet — but we’re working on it! Stay tuned for future customization options.
2. Shopping Information
Yes! Buy 3 or more items and get 30% off automatically at checkout.
Absolutely. For bulk or wholesale inquiries, email us at wholesale@reviewup.com.au.
Currently, we only ship within Australia.
Yes — we offer free shipping on all orders, no matter the size.
3. Payment Information
We accept Credit Cards, Debit Cards, Afterpay, Klarna, Google Pay, and Apple Pay.
We do not charge GST at this time.
es. All transactions are processed securely through trusted stripe third-party payment gateways. For more information on stripe security visit https://docs.stripe.com/security
Yes, you can exchange an item for a different size or colour. Please contact our customer support team for assistance.
4. Orders & Returns
Yes. All products come with a 12-month warranty covering manufacturing defects.
Orders are processed within 1–2 business days. Shipping typically takes 2–5 business days.
Yes. Tracking details will be emailed once your order is dispatched.
You can request a refund or exchange within 14 days of delivery. Items must be unused and in original condition.
We apologize for any inconvenience. If you receive a wrong or damaged item, please contact our customer service team at support@reviewup.com.au with your order number and photos of the product. We will assist you in resolving the issue, whether through a replacement or a refund.
Email us at support@reviewup.com.au with your order number and reason for return. We’ll guide you through the process.
5. Ordering from REVIEWUP
No — you can checkout as a guest or create an account for faster future purchases.
If your order hasn’t shipped yet, email us immediately at support@reviewup.com.au and we’ll do our best to help.
Contact us as soon as possible. If your order hasn’t been programmed or shipped, we can update it.
You can request a refund or exchange within 14 days of delivery. Items must be unused and in original condition.
Email us at support@reviewup.com.au with your order number and reason for return. We’ll guide you through the process.
Yes. All products come with a 12-month warranty covering manufacturing defects.